ONE Frequently Asked Questions

How Do You Handle Online / Email Enquiries?

Any enquiries that are made online are automatically re-routed back to your nominated email address. The person who enquired is also sent an automatic response letting them know your direct contact details (Name, Email Address and Phone Number) so they can contact you further as required.

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How Do You Handle Telephone Enquiries?

Our 1300 number is monitored 24hrs a day, 7 days a week by a live receptionist who answers every call. When a call comes through our receptionist will ascertain the listing they are calling about by either looking up the address, or the unique ID we include on every advertisement. She will take down the caller’s name, phone number and email address and forward these to you in an email so you can contact them. She will also give the caller your direct phone number to contact you. In this way you will never miss a sales lead, even if you can’t make it to the phone when they call.

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How Do You Answer Sales Questions About My Property?

We don’t. Any questions the buyer has about your property will be referred to you.

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How Do I Monitor My Campaign Activity?

Each week RealEstate.com.au will send you a detailed report about how many times your listing has been seen, viewed, and interacted with. It will also give you a market comparison so you can check your listing’s performance against other listings in your suburb and see if you need to make any adjustments to your marketing strategy.

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Can I Suspend My Listing?

Of course, simply set your listing status to INACTIVE and we’ll remove it from all the websites. If you want to re-advertise it later, just set it back to ACTIVE.

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I Have Sold My Property! Now What?

Congratulations! If you’ve sold your property, simply set it as SOLD under My Properties and we’ll indicate it as such on the rest of the sites so you don’t get bothered with any more phone calls.

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What’s The Difference Between Price and Display Price?

So to put it simply: The Price is for the computer, the Display Price is for the buyer.

When a buyer searches for a price-range on websites like RealEstate.com.au, each listing must be checked to see if its price falls within the buyer’s budget. To do this, the website needs to know how much the listing is on the market for as a whole number. This number is the ‘Price’ field. It is mandatory (you must include a price) and must be an integer (a whole number) that the computer can use to sort your listing against buyer’s search criteria.

Although the price is mandatory, it is often not convenient to disclose to buyers the exact price you want to sell for. You are therefore also allowed to include a Display Price which is what the buyer is shown in place of the price you specified. Unlike the price field, the display price field isn’t mandatory, you can leave it blank if you want (and it will simply show the price instead) or you can put any text in here that you want; Eg: “Offers Over Half a Million”. Or you can be more general still like: “For Sale By Negotiation”. If you leave the Display Price blank, the Price will be shown instead to buyers.

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Do I Have to Put The Property Address In The Listing?

You are required to include the address in your listing to be accepted by RealEstate.com.au. You can opt to keep this information private, however, and not disclose it to any buyers. It will simply show the suburb instead on your listing. Although RealEstate.com.au will know where your property is, they won’t tell anyone else where it is. Only the suburb that it’s located in.

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How Long Until My Listing Is Live?

We check new listings every hour or so during business hours, make sure all changes are compliant (portals like RealEstate.com.au and Domain.com.au are very strict about the standard of advertising that is allowed on their sites) and make pending changes live. During this period, your updates will be stated as “PENDING” meaning we’re still reviewing them. But generally speaking, your changes will be live same-day.

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Can I Make Changes To My Listing?

Absolutely! You can make changes to your listing any time you want, as often as you like, free of charge. Just log back into your account, locate your listing from the control panel, and click Update This Listing. Then it’s as simple as editing whatever you need to change. Best of all, you only need to make changes on our system, and we’ll then make sure those changes are applied to your ad EVERYWHERE it appears on the internet.

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Can You Help Create My Listing?

We have people who can help you with everything from photography to copy writing (writing the ad for you) to floor plans. We’re also here if you need general technical support. We’ll be delighted to assist you, just get in touch with us from the Contact page.

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How Do I Create My Listing?

Once you’ve signed up you can can login and start creating your listing.  It’s really easy! And we’re available if you need any assistance. You simply answer a few questions about the property (bedrooms, bathrooms, car spaces, set the address, set your price, upload your photos, etc) once you save the listing, we’ll review it to make sure everything is ok, and then make the ad live and send it out to all the other websites.

As soon as your listing is created, it is logged in our project management system where one of our highly skilled customer service representatives will be assigned your project. They will make sure everything related to your campaign is handled promptly and effectively.

If you’ve selected to have a CMA put together, we’ll contact you for some basic snapshots of the property (you can use your phone for these) and we’ll get this together for you.

If you’ve selected to have a photo shoot done, we’ll get our photographer in touch with you the following business day to make a time convenient to you. Once you’ve booked them in, they’ll come by, do the shoot, and within 24hrs we’ll have images back to you ready to place in your ad. We can also design your photo board at this time (if you’ve opted to have these).

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How Much Commission Do You Charge?

None. Although we are a fully licenced real estate agency, our service provision is purely for marketing. We therefore charge no sales commission! Considering the median house price in many Brisbane suburbs is about a million dollars, this means we can save you about $30,000 in general. That’s money in your pocket. We still provide all of the same quality and level of marketing you’d get from a typical estate agent.

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Are There Any Hidden Fees or Costs?

No, all our costs are detailed when you create your listing.

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Can I Also Use An Agent?

We have no issue with it. Make sure you run it past your agent first though. It would be STRONGLY advised that you sign the FORM6 with your agent as SOLE rather than EXCLUSIVE. An Exclusive agreement with your agent means, no matter WHO buys your house, you are obligated to pay commission to your agent, even if he didn’t do anything. A SOLE agreement means if the agent sells the house, he gets the commission, but if you sell the house, you don’t have to pay him. This is an important distinction. Most agents will pressure you very hard to sign them on as exclusive, for obvious reasons.

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When Do I Pay?

When you create your listing, you can select the type of marketing options you’d like to take advantage of such as Photo Boards, Comparative Market Analysis, Photo Shoots, Floor Plan Creation, Copy Writing, Upgraded Advertising, etc. Once you’ve selected the services you need, you’ll be taken to a secure payment page via Pay Pal to finalise the payment. You can always add some of these upgrades at a later date if you wish, by simply editing your listing and switching them on at that point. Again – a payment page will then be presented finalise your order.

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Can I Have A Refund? I Changed My Mind

Like all agencies, marketing fees aren’t refundable. These costs are used to pay for suppliers such as portals, sign writers, graphic designers, valuers, etc. We don’t refund if you changed your mind because we still have to pay all these outgoings. However you’re welcome to pause your campaign if you decide now is not the right time to sell.

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Do I Need a Paypal Account?

We use PayPal to receive payments, but no, you can pay using a credit card even if you don’t have a PayPal account.

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